Good Morning
Top 3 today
Today's schedule
Call centre
To-do
Waiting on
Calendar
Notes
Call Centre
Trend
By day newest first · tap a day to open it
Same rules as the daily report: 07:30–22:00 service window, hang-ups within 5 s are not offered calls, mobile transactions 00:00–22:00 in QAR.
Team
Agents
Trend
Attendance log in and log out against each shift · tap a day
Missed calls
Call-back list
| When | Caller | Type | Times missed | Agent called back | Reached an agent later | Done |
|---|
Missed = abandoned in the queue plus no agent available, 07:30–22:00. "Agent called back" is the first outbound call to the same number after the miss; "Reached an agent later" is the next time that number got through. Tick Done when you have handled one yourself; ticks stay on this device.
Caller numbers come from the 3CX log. Keep this desk private.
Update the numbers
Import the daily files
Files are read on this device and identified by what is inside them. From the Casmex pages only dates, the approving user, reference numbers and QAR amounts are read; customer details are never kept. EKYC and Beneficiary counts are not in these files: add them on Enter by hand.
Enter by hand
Day figures only for days without files
Approvals by agent
| Agent | EKYC | Digital Customer Edit Authorisation | Beneficiary |
|---|
Leave a box empty to keep what the files say. Authorisations come from the Casmex page when it was imported; a number typed here replaces it.
Days loaded
| Date | Source | Calls | Mobile txns | Approvals |
|---|
Report days ship with the desk. Imported and hand-entered days stay in this browser only.